At OZ Body Jewellery we understand that working out sizing for anything you want to buy is always hard. It is for this reason that we have attempted to provide as much information about each of our products as possible so that our customers can make the most informed decision about their purchase.
Throughout the OZ Body Jewellery website we have tried our best to provide you with all relevant information we think you will need, right at your finger-tips. In our product descriptions you will find information links that are relevant to the product being viewed, these include:

• Body Jewellery Sizing Information
• Jewellery Sizing Information
• Product Colour Information
• Shipping Costs

The Body Jewellery Sizing Information page also has information about standard pircing jewellery sizing to assist you. Clicking on these links will display a summary of the information, so you can make an accurate decision about the product without the fuss of having to search for postage costs or a size/colour chart.

Our Return Policy can be found on our Terms & Conditions page by clicking this Terms & Conditions link or the one in the Left-Hand Menu. You can also find additional information on returns on our Shipping & Returns page.

In order to return a product you must first receive authorisation from OzBodyJewellery.com.au to do so. For information on returns including what to do if you have received authorisation, click on this Shipping & Returns Link. Any additional information on returns and our returns policy and be found by clicking this Terms & Conditions link, both of these links can also be found in the Left-Hand Menu.

At OZ Body Jewellery we will always work our hardest to make and keep our customers satisfied (where possible). Unfortunately, though, unless it is the direct result of a mistake made by OZ Body Jewellery we are only able to place a new order for the correct item at the additional cost of the customer and only when full payment for the item has been received. If the issue is a direct result of a mistake made by OZ Body Jewellery, we will replace the item and may ask for the return of the incorrect item, all at our cost. More information on this can be found by clicking the following links to our Shipping & Returns and Terms & Conditions pages or by the links in the Left-Hand Menu. If you still have questions, issues or concerns in regards to this question, don't hesitate to just head on over to our Contact Us page and follow the relevant links.
Throughout the OZ Body Jewellery website we have tried our best to provide you with all relevant information we think you will need, right at your finger-tips. In our product descriptions you will find information links that are relevant to the product being viewed, these include:

• Body Jewellery Sizing Information
• Jewellery Sizing Information
• Product Colour Information
• Shipping Costs

The Body Jewellery Sizing Information page also has information about standard pircing jewellery sizing to assist you. Clicking on these links will display a summary of the information, so you can make an accurate decision about the product without the fuss of having to search for postage costs or a size/colour chart.

Although it is extremely rare that you would receive an incorrect product, accidents can happen. If you feel that you have received the wrong product, simply click on this I received the wrong product or item in my order, or just head on over to our Contact Us page and follow the relevant links and we will contact you to resolve the issue. Note: You must contact us within 72 hours of receiving your order.

We currently ONLY ship to anywhere within Australia.

WE COMBINE SHIPPING!
Shipping cost is on your whole order, not per item.

Here's how it works: Order more than one item of anything in our store and we will only charge you the shipping cost of the item with the highest shipping cost. This is the total shipping costs of your order. Alternatively you can choose you shipping method at checkout (if available)
 
MORE ON SHIPPING HERE

Shipping options can be selected prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order within 24-48 hours after we receive payment from you.

You order is processed and shipped within a maximum of 48 hours after receiving full payment. All products are shipped from our warehouse in Victoria, Australia. Please see each individual product page for more information on the shipping cost of each item. For additional information click this Shipping & Returns link or the one in the Left-Hand Menu.

For your piece of mind and safety we use PayPal secured checkout, Stripe & accept bank transfers. Note: Your order will not be shipped until your payment has been received.

No, there are no additional taxes on top of the listed purchase price on the OZ Body Jewellery Website.

Click this "My Account" link or the one in the Left-Hand Menu, log in if you aren't already and then click on the "Orders" link. This will display a list of your orders and will allow you to download and print your receipts/invoices.

Depending on your method of payment, charges should appear on your credit card or account no later that 12 hours after the transaction is completed. If you have selected to pay by bank transfer, please allow up to 3 business days for the funds to clear (depending on your bank) and be aware that your order will not ship until full payment has been received.

Click this "My Account" link or the one in the Left-Hand Menu, log in if you aren't already and then click on the "Orders" link. Here you may compare your order history on our website, with your financial records to make sure everything is OK. If you have further questions or concerns just head on over to our Contact Us page and follow the relevant links.

Refunds usually take 7-10 business days from the time of approval. For more information head on over to our Shipping & Returns Page.

The easiest and fastest way to find the product(s) you're looking for is to do a search. You will find the search bar in the Right-Hand Menu which you will find on all pages, and also in the Top-Menu to the right.

If just want to browse a particular product type or category, you can select these in our SHOP menu which is in the top menu bar on the right-hand-side or in the product filter in the Left-Hand Menu Bar on the SHOP page.

Mobile:If using our mobile site, all of these options are available by tapping on the MENU button at the top-left of your screen.

There are many options for navigating the OZBodyJewelery.com.au site. If you are trying to figure out how to navigate our products or just find a particular one, see above to find out how.

If you need a bit of help with our site, products, sizing, shipping or anything else to do with OZ Body Jewellery, you should find everything you need in the right-Had Menu of our Help Center. We have tried where possible to simplify our whole site to make sure that when we think you might need to know something it is right there for you. Quick PC Tip: Place your mouse cursor over anything you think could be a click-able link. You'll notice that any time you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is not a link will leave your cursor as an "arrow".

Unfortunately gift vouchers are unavailable right now. They will be available shortly.

Once you have added items to your shopping cart you will be able to use your coupon or gift voucher on the Checkout Page.

To use your OZ Body Jewellery rewards points, add items to your shopping cart and head to the Checkout Page. At the top of this page you will find a link that will allow you to use your rewards points against your purchase. If you require additional information about OZ Body Jewellery Rewards Points, head to the OZ Body Jewellery Page where you will find all of the information your need.

To create an account simply click this link: "Join OZ Body Jewellery". Enter your details in the required fields and click "Submit". You will be emailed your account and log-in information not long after submitting your information. If you don't receive an email or have issues signing up for an account, just head on over to our Contact Us page and follow the relevant links.

Note: We believe in peoples privacy. Your information is NEVER given or sold to any other company and is kept completely private. For more information, click on this Privacy & Security Policy link or the one in the Left-Hand Menu for more information.

To edit any of your account details including your postal address and other contact details, simply click this "My Account" link or the one in the Left-Hand Menu. Once you are on the "My Account" Page, simply log in (if your aren't already). From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

Don't Stress, just click this "Lost Password" link to solve this problem. You can also click this My Account link or the one in the Left-Hand menu. Once you are on the "My Account" Page, under the login button you will see a link that says "Lost your password?. Click on this link to solve you password woes.

You should receive an email to your nominated email address when your order has been packaged and shipped. To find out where your order is up to, click this "My Account" link or the one to the left. Once you are on the "My Account" Page, simply log in (if your aren't already) and click on the "Orders" link in the menu on the left-hand side of the screen. This will display a list of your current orders, and finding out about an order is as easy as clicking on that order. If you have an order, you should have a tracking number displayed (unless it was sent as a Small Package, see Shipping & Returns) and can Track Your Order Here

If you wish to change anything about your order you must get in contact with us as soon as possible to prevent your order from being processed. To do this simply head on over to our Contact Us page and follow the relevant links. Note: Once an order has been processed or has shipped, changes to that order can no longer be made.

Tracking is not available on all orders. Click this "Shipping & Returns" link to find out which shipping options include tracking. If your shipping option includes tracking, you can click this "My Account" link or the one in the Left-Hand Menu, log in if you aren't already and then click on the "Orders" link. Here you should find all the tracking information listed under the order you are wanting to track. You can Track Your Order Here. If you are experiencing issues tracking your order, just head on over to our Contact Us page and follow the relevant links.

Click this "My Account" link or the one in the Left-Hand menu. Once you are on the "My Account" Page, simply log in (if your aren't already) and click on the "Orders" link in the menu on the left-hand side of the screen. Be sure that all of the items in your order have shipped already as some item ship separately. If your order included tracking, check your order displays your Package Tracking Numbers, then check with the shipper to confirm that your packages were delivered. If your package(s) show a status of "completed" or you believe that your order is taking an unusually long time and does not have tracking, just head on over to our Contact Us page and follow the relevant links.

Oz Body Jewellery products ship from our main warehouse in Australia. See the above question for instructions on how to check your order. If you still think that there is an item missing from your order and believe that it should have arrived with what you have already received, just head on over to our Contact Us page and follow the relevant links.