HELP CENTER – FAQ’S
Below is a list of Frequently Asked Questions we find our customer have asked, which we hope should help to answer most of yours. As always though if you are experiencing trouble or have a question and can’t find the answer, just head on over to our Contact Us page and follow the relevant links.
My Account Help
For your piece of mind and safety we use PayPal secured checkout, Stripe & accept bank transfers. Note: Your order will not be shipped until your payment has been received.
No, there are no additional taxes on top of the listed purchase price on the OZ Body Jewellery Website.
Click this "My Account" link or the one in the Left-Hand Menu, log in if you aren't already and then click on the "Orders" link. This will display a list of your orders and will allow you to download and print your receipts/invoices.
Depending on your method of payment, charges should appear on your credit card or account no later that 12 hours after the transaction is completed. If you have selected to pay by bank transfer, please allow up to 3 business days for the funds to clear (depending on your bank) and be aware that your order will not ship until full payment has been received.
Click this "My Account" link or the one in the Left-Hand Menu, log in if you aren't already and then click on the "Orders" link. Here you may compare your order history on our website, with your financial records to make sure everything is OK. If you have further questions or concerns just head on over to our Contact Us page and follow the relevant links.
Refunds usually take 7-10 business days from the time of approval. For more information head on over to our Shipping & Returns Page.
How do I contact OZ Body Jewellery customer service?
For more help or any additional information, please visit our Contact Us page and follow the relevant links or you can fill out the contact form below.
"OZ Body Jewellery was created out of a desire to provide all Australia's with access to a wide range of Body Jewellery at a reasonable price, all delivered to their door within days and all backed-up with awesome customer support."
OZ Body Jewellery is an Australian based and family run business that began in August of 2016. With close ties to a wide variety of global suppliers, OZ Body Jewellery has a wide, varied and growing range of many different types of Body Jewellery. The Staff at OZ Body Jewellery have experience in both the body jewellery and e-commerce industries, guaranteeing our customers will receive quality products and a hassle free shopping experience. Located in Victoria, our warehouse can ship out any order the same day it is placed*, meaning that you get your order FAST! We also have FREE Shipping available. To find out more head on over to our Shipping & Returns Page.
At OZ Body Jewellery we strive to have a style to suit all our customers. Our growing catalogue at OZ Body Jewellery contains body jewellery made from 316L Surgical Grade Stainless Steel, Titanium<, Acrylic, Bio-Flex, Bone, Stone and different types of Wood
OZ Body Jewellery's extensive catalogue has a wide selection of; Plugs & Tunnels, Barbells & Tongue Piercing Jewellery, Belly Piercing Jewellery, Cartilage Piercing Jewellery, Captive Bead Rings, Eyebrow Piercing Jewellery, Labrets & Monroe Piercing Jewellery, Nose Piercing Jewellery, Septum Piercing JewelleryTapers & Stretchers, Retainers, Nipple Rings and Basic or Initial Piercing Jewellery
So, why buy from us?
At OZ Body Jewellery, we believe all our customers deserve products made only from the highest quality materials and delivered with the best customer service. We assure customers that all products are carefully inspected and hand packaged before being shipped to your door.
If you are looking for quality Body Jewellery at the best price, shipped straight to your door, hassle free, make your next Body Jewellery purchase right here at OZ Body Jewellery.
At OZ Body Jewellery all our products are located in our warehouse in Australia. Because of this, we can ensure your order is shipped within 24 hours of being placed and processed. To find information on our shipping, you can check our Shipping & Returns page. This page should answer any questions you may have about receiving your ordered products, or any issues you may have in regards to this. But, if you can't find answers to your questions head to our Contact Us page and either send us an email or fill our our Contact Form.
It doesn't matter what part of your body is pierced, you should always use high quality body jewellery. Shopping at OZ Body Jewellery guarantees all this without the over-inflated prices you might expect from other retailers and with all the support you need.
*Provided the order is placed before 5:30pm EST, Monday to Friday