At OZ Body Jewellery we always work our hardest to make and keep our customers satisfied and, wherever possible, strive to improve all aspects of our business and the products and services that we provide.
To us, customer satisfaction is making sure that each and every one of our customers is completely satisfied with every aspect of their online shopping experience. We know it’s frustrating when you order something online only to have it arrive and not be what you expected, and even if the issue can be resolved it takes extra time and is just an additional hassle that you just don’t need. This is why at OZ Body Jewellery we believe that when you buy something online you should know what you are getting and have certain guarantees that the products are as described. The following are our guarantees and ones that we stand by!
Our Quality Guarantee Who wants to buy something only to have it fall apart, break or just become a throw-away not long after buying it. NOT US! And we wouldn’t want it for our customers either. That’s why at OZ Body Jewellery we guarantee that we have taken great care to ensure all of the products we sell are quality products.
Our Best Price Guarantee At OZ Body Jewellery we believe in offering our customers our range of products at the best price possible. We guarantee that we are constantly hard at work looking for ways we can pass savings on to our customers, all without having to sacrifice on quality. You may notice that our products ship from our main warehouse in Australia, this is done so we can provide our customers with the cheapest possible shipping costs and the fastest possible shipping times.
Our Right Size Guarantee. The last thing we want to do is to sell you a product that you can’t wear because it is the wrong size. At OZ Body Jewellery we also understand that working out sizing for anything you want to buy can sometimes be hard, and even more-so online. It is for this reason that we have attempted to provide as much information about each of our products as possible so that our customers can make the most informed decision about their purchase. This information and links to other relevant information such as sizing and colour can be found on each individual product page. Our Right Size Guarantee is a guarantee that all of the sizing (charts, tables, diagrams etc.) we have on our site are accurate measurements and directly represent the sizing of the products that they relate to. It is also a guarantee that we will provide you with all the help and advice you require to feel confident you have selected the right size. For additional help with sizing just head on over to our CONTACT US page and follow the relevant links.
Our Security Guarantee At OZ Body Jewellery because your security is of high importance to us we secure our site through the use of SSL (secure socket layer) encryption, the highest standard in Internet security. This provides our customers with a secure connection to our site at all times, but most importantly when providing us with personal information, like when registering for an account. Additional information can be found on our Privacy & Security Policy Page.
OZ Body Jewellery also uses PayPal and Stripe third-party payment gateways for our transactions as they ensure our customers a hassle-free, safe and secure transaction with the security and backing of two of the most trusted payment gateways for online transactions. This also ensures that all of your payment particulars, such as credit card numbers etc., are never stored or held by OZ Body Jewellery under any circumstances giving you extra piece of mind that your details are secure. Additional information can be found on our Secure Payment Guarantee Page.
Our Privacy Guarantee At OZ Body Jewellery we Guarantee that any personal information that customers may be required to pass on to us through the use of this site remains completely PRIVATE. We also guarantee that we will not pass on or sell any of our customers personal information under any circumstances. We value all of our customers privacy which is why we guarantee it on our site. Additional information can be found on our Privacy & Security Policy Page.